Academic & Student – Administration Coordinator Jobs at Royal Institute Colombo in Colombo, Sri Lanka

Job Overview

Academic & Student – Administration Coordinator

We are looking for an Academic & Student Administration Coordinator to manage the academic and administrative aspects of RISA, our online educational institution. This pivotal role entails managing scheduling, course planning, curriculum development, and various student administration functions. The ideal candidate will ensure the seamless operation of all academic and administrative aspects of RISA to maintain our standards of excellence.

Key Responsibilities:

• Lead the processing of student leads from submission to enrolment, ensuring adherence to management standards and timely handling.
• Provide exceptional service to applicants throughout the registration process, ensuring their needs are met at every stage.
• Act as a liaison with students or their guardians, guiding them through registration and providing necessary information on programs and organizational details.
• Manage student inquiries and admissions, ensuring service delivery standards are consistently met throughout their journey.
• Maintain accurate and up-to-date records in designated systems, generating data reports for relevant meetings and offering informed recommendations to the top management.
• Collaborate closely with the marketing team, sharing insights on lead conversion ratios and student behaviour patterns to optimize RISA brand and marketing campaigns.
• Take responsibility for overall RISA growth, meeting designated annual/semester targets.
• Oversee RISA’s social media presence, promptly addressing student requests and ensuring stakeholders receive necessary information.
• Conduct regular research and reporting on competitor activities, trends, and developments in the online education sector, providing insights to RISA decision-makers.
• Reviewing course syllabi to ensure that they are aligned with the objectives.
• Providing advice and guidance to both teachers and students concerning their academic advancement.
• Organize RISA meetings, workshops, and additional activities fostering student learning and growth.
• Oversee program management to deliver high-quality services tailored to meet student requirements.

Qualifications

• Bachelor’s degree in Education, Business Administration, or related field required. Master’s degree preferred.
• Minimum 3 years of experience in academic administration, student services, or related field.
• Familiarity with academic policies, procedures, and regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to effectively communicate with students, faculty, staff, and external stakeholders.
• Attention to detail and accuracy in all aspects of work.

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