ASSOCIATE ENGINEER-PRODUCT SUPPORT Jobs at HCL in Noida, India

Responsible for validating the information provided by Sales team in the CRM Tools
Filling correct inofrmation on the ASR as per Telco’s requirements
Sending the ASR to different LECs post verifying all pre-requirements
Chasing LECs for real time status updates
Calling LECs and driving completion on the pending orders
Responsible to maintain LEC intervals & SLAs
Complete rework activity and manage improvements in all exit criteria
Sharing real time updates with Sales & LEC POCs using CRM Tools
Maintaining and exceeding SLA’s
Compliance on % Met CCD
Compliance on % Met short interval
Compliance on Failure to open Testing event that results in missed activation
Maintaining Quality standards and meet Quality EFQ & AQS Targets
Compliance to company/client data security and process policies

• AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
• Improving skill level throughSelf development or nominating training programs
  Skill reverification Tests
• Meet the defined Quality Scores. Innovation and Process Improvement
• The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
• To consistently meet or exceed CSAT parameters as defined for the process.