Associate Site Reliability Engineer – Cloud Services Jobs at IFS in Colombo, Sri Lanka.

Application deadline date has been passed for this Job.
  • Post Date: April 27, 2023
  • Applications 0
  • Views 29
Job Overview

Associate Site Reliability Engineer – Cloud Services


Site Reliability Engineer Job Responsibilities, Salaries, How To Become |  Simplilearn

Company Description

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

Job Description

  • Manage an incoming queue of varying case types within SLA and OLA targets
  • React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
  • Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
  • Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
  • Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items


  • Following a bachelor’s degree in systems Engineering and Networking preferred
  • Understanding of basic concepts in Cloud computing

Additional Information

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • ExperienceNot Specified
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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