Associate Site Reliability Engineer – Cloud Services Jobs at IFS in Colombo, Sri Lanka.

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

• Manage an incoming queue of varying case types within SLA and OLA targets
• React to multiple incoming cases by quickly and efficiently triaging, then resolving or escalating cases as needed
• Use multiple sources of technical information to resolves common cases as quickly and consistently as possible
• Work with the other resolver groups (service desk, development, product support, account management, etc.) as needed to resolve and assign cases
• Follow knowledge articles, FAQs, SOPs from our documentation library to resolve common/recurring work items

• Following a bachelor’s degree in systems Engineering and Networking preferred
• Understanding of basic concepts in Cloud computing

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

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