Associate System Support Engineer Jobs at Hestia Recruitment Holdings in Colombo ,Sri Lanka

JOB OVERVIEW

-QUALIFICATIONS AND EXPERIENCE-

• Microsoft certification (MCP/MCSA)

• 2-3 years in an IT Help desk / desktop support environment.

• Good working knowledge of a range of technologies including Windows 2008/2012 Server, Windows.

• Experience in Microsoft Office 365 will be added advantage.

• Exposure to Cloud environment (storage and backup systems).

• Strong knowledge of network infrastructure is an advantage

• Provide 1st & 2nd level support globally and escalate to the next support level.

• Ability to work 24×7 roster base.

• Maintaining software applications, operating systems and regular windows server maintenance tasks.

• Hands on experience in Remote Desktop tools and good knowledge in Service desk systems.

• Understanding of network infrastructure environment (i.e. LAN/WAN)

• Outstanding verbal and written communication skills in English

• Excellent customer service skills on the phone and in person.

• Ability to work under pressure while maintaining accuracy.

• Ability to evaluate IT related issues effectively and assign tasks to appropriate resources.

• Friendly, flexible, adaptable.