Associate Technical Specialist – ServiceNow Jobs at Wiley Sri Lanka in Colombo, Sri Lanka.

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  • Post Date: November 1, 2022
  • Apply Before: November 30, 2022
  • Applications 0
  • Views 26
Job Overview

Associate Technical Specialist – ServiceNow


Associate Technical Lead / Technical Lead (Full Stack) Jobs at iTelaSoft in  Colombo, Sri Lanka - Exploreture



About the job

Location: Colombo, Sri Lanka

Company: Wiley Global Technology Pvt. Ltd.

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role

We are looking for an Associate Technical Specialist – ServiceNow with 2 – 4 years of IT experience to join our team in Sri Lanka. You will leverage your in-depth knowledge of ServiceNow to work closely with architects, engineers, product owners, and stakeholders to develop processes and maintain the health of its instances. You will also ensure your commitment to the highest quality standards both in functional and non-functional areas.

How you will make an impact

  • Build, maintain, and utilize a thorough knowledge of the ServiceNow platform, and system administration best practices and guidelines.
  • ServiceNow instance cloning (including communication, planning, preparation, follow-ups, clone execution, post-clone support, etc.)
  • ServiceNow instance upgrade and patch management (including communication, planning, preparation, follow-ups, upgrade execution, resolving skipped changes, post-upgrade support, etc.)
  • Assist and coordinate ServiceNow release management and QE process on regular basis.
  • Triage, resolve and close ServiceNow-related incidents and requests on regular basis.
  • Understand and work with Incident, Request, Change, Problem, Access controls and their processes.
  • Develop and/or enhance KB articles for both platform and front-end users.
  • Troubleshoot technical & process issues, resulting in timely resolution or escalation of user incidents.
  • Create and maintain a library of technical and process documentation related to ServiceNow system administration.
  • Monitoring health, usage, licenses, and overall compliance of the ServiceNow application and MID servers.

What we look for

  • Minimum of a bachelor’s degree in Computer Science or an equivalent qualification.
  • Solid experience in developing applications using Java, JavaScript, and SQL/NoSQL databases.
  • An in-depth understanding of Java fundamentals and related frameworks, RESTful application development and methodologies will be an added advantage.
  • Understanding of technology methodologies including ITIL, Agile (SCRUM), continuous integration/ continuous development and automation.
  • Familiarity with JIRA and writing user stories.

About Wiley

Enabling Discovery, Powering Education, Shaping Workforces.We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Please attach your CV in order to be considered for this role.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience2 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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