Call Center Representative Jobs at Back Office Lanka in Colombo, Western Province, Sri Lanka

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  • Post Date: July 13, 2022
  • Applications 0
  • Views 77
Job Overview

Call Center Representative

What Does a Call Center Representative Do? - A Better Answer -  ContactCenterWorld.com Blog

About the job

Back Office Lanka is a Sri Lankan based communication centre providing services to the UAE government. We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Responsibilities

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be well-read on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Qualifications

  • Graduated high school, but a bachelor’s degree in commerce or related fields is preferred.
  • Prior experience with customer service/telesales and call centers in relevant job roles with at least 3 years experience.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command of the English language.

 

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Job Detail
  • Offered SalaryLKR 50,000 - LKR 70,000
  • Career LevelNot Specified
  • ExperienceNot Specified
  • GenderBoth
  • INDUSTRYBusiness, consulting and management.
  • QualificationBachelor's Degree
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