Call Center Representative Jobs at Back Office Lanka in Colombo, Western Province, Sri Lanka

Job Overview

Call Center Representative

About the job

Back Office Lanka is a Sri Lankan based communication centre providing services to the UAE government. We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Responsibilities

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Upsell other products wherever possible.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Qualifications

• Graduated high school, but a bachelor’s degree in commerce or related fields is preferred.
• Prior experience with customer service/telesales and call centers in relevant job roles with at least 3 years experience.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command of the English language.

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