Consultant – Business Applications (Incident Owner) Jobs at IFS in Colombo, Sri Lanka.

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We are looking for dynamic, service-minded individuals with excellent communication and customer-facing skills to be part of our Emergency Support Team under Global Support Delivery Organization.

Primary Job Role

• Manage and own Major incidents until closure: take the communication heat away from those colleagues performing resolution of an urgent issue; not only is communication a distraction to resolution but it requires a different natural skill set if it is to be done with consummate professional ease;
• Own and follow-up accelerated customer requests;
• Evaluate and Classify(triage) incoming customer tickets and assign to relevant departments;
• Assist in scheduling of deployment of packaged code for customers hosted on IFS cloud platform;
• Work on a selected functional area in IFS products.

• A degree (IT related or Business Administration related);
• Strong written and spoken communicator in the English language;
• Excellent customer-facing skills;
• The ability to work in a distributed team set up on 24×7 shifts;
• 1 or 2 years of experience in IT operation especially on the customer-facing will be an added advantage;
• Able to create and maintain relationships, as well as make a good impression both personally and in representing IFS;
• Able to follow set processes but also to exercise judgement and work flexibly in the best interests of the customer and IFS.

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

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