Customer Service Assistant, Careers at Silk Cooperation, Colombo, Sri Lanka.

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Exploreture
  • Post Date: June 16, 2022
  • Applications 0
  • Views 335
Job Overview

Customer Service Assistant

Customer Service Assistant Archives - Small Revolution

We are looking to hire an enthusiastic Customer Care Assistant to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channel.

 

 

 

Responsibilities:

 

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

 

 

 

Requirements:

 

· Experience working with customer support.

· Ability to work independently

· Proficient in English and possess excellent communication skills

· Problem-solving skills

· Freshers are also encouraged to apply

Working Hours – 8.30 am – 5.00 pm

Work days – Monday to Friday

Operational office – No:27/8A,Park Lane, Nawala Road,Rajagiriya

 

 

 

Job Detail
  • Offered SalaryNot Specified
  • Career LevelAssistant
  • ExperienceFresh
  • GenderBoth
  • INDUSTRYAdvertising and marketing
  • QualificationAdvanced/Higher/Graduate Diploma
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