Job Overview

Customer Service Executive

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web based chats/instant messaging
• Undertake assigned tasks related to sales, service and customer satisfaction via phone, emails, web based chats/instant messaging
• Share information to service standard customer queries generated on telephone, emails, web based chats/instant messaging
• Provide product/ service related information to respond to customer inquiries
• Perform generally repetitive routine tasks such as data gathering, entering and validation

Adhere to standard operating procedures and processes within contact center.

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