·      Answering inbound calls and assisting customers who have specific inquiries, issues, or problems.

·      Provide tailored customer service at a high standard professional level

·      Building the interest of customers in the products and services offered by the client

·      Updating changes of customer profiles in the CRM and the Ticketing systems

·      Assisting customer inquiries or problems with professional communication over the phone & emails

·      Determining problems or issues or complaints of the customers based on the nature or situations

·      Proposing solutions for improvements and enhancements

·      Support the call center team to achieve the fullest customer satisfaction with exceptional call quality & customer service.

·      Ensure the calls are answered in a courteous, timely manner and directed to the relevant departments

·      Provide continuous feedback on customer experiences to the Team Leaders and Call Center Manager

·      Provide accurate, valid, and complete information on routine call activities

·      Adhere to the compliance, processes, and standards of the call center and the company

·      Obliged to protect the data privacy of the customers and client companies

·        Should possess an excellent command of the English language in both oral and written.(Hindi language skills will be added advantage)

·        Minimum 1-yearexperience in Call Center /Tele sales/BPO/Customer Service environment

·        Successful completion of G.C.E O/L and A/L examinations

·        Customer-oriented attitude with professionalism

·        Age criteria 21 – 35years
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[Salary starting from LKR 50,000 per month]