Customer Success Manager – Executive Level, Careers At Eutech Cybernetic, Colombo, Sri Lanka.

Eutech aspires to help our customers to envision and achieve their digital transformation goals, leveraging the power of iviva solutions and support offerings.

Customer Success Manager – Executive Core Responsibilities:

Understanding Customer –

1. We focus on the existing customers and their business and how iviva will help achieve business goals.

Customer Advocacy –

2. We Acts as the voice of the Customer and Partner by driving new feedback, blockers, insights, etc., across internal teams (e.g., product teams, programs, policies, Engineering) so they can be added and prioritized.

Business Value Realization –

3. Identifies and articulates business value of iviva solutions through demonstrations, storytelling, etc. Tailors relevant customer stories leveraging knowledge of iviva product capabilities and scenarios to support business outcomes.

4. We diligently drive proactive and continuous engagement with key business decision makers within the organization to guides customers in solving business issues.

Strategic Planning –

5. Influences customer strategy and future growth for iviva solutions against key performance indicators (KPIs) and relevant business goals measured.

Execution Excellence –

6. We enable maximum usage and adoption of iviva solutions, ensures execution and assessment of the delivery of services/programs that drive customer objectives, outcomes and success.

Cross Team Collaboration –

7. Leads and inspires internal teams to support business outcomes and enable execution of customer success.

Partner Engagement –

8. We become the unspoken Partner manager that engages with, leverages, and seeks to build relationships with the partner stakeholders to support business outcomes.

Qualifications:

Required/Minimum Qualifications:

• Minimum 2 years of work experience in presales or post sales role. Account Manager, Business Development Manager, Technical Sales, Customer Change Management preferred.

• Fluency in English both speaking and writing.

Additional or Preferred Qualifications:

• Bachelor’s Degree in Business, Engineering, Technology, or related field