Engineer, Application Services Jobs at LSEG (London Stock Exchange Group) in Colombo, Sri Lanka.

Application deadline date has been passed for this Job.
  • Post Date: February 1, 2023
  • Applications 0
  • Views 32
Job Overview

Engineer, Application Services

Application Engineering Services - Softcrylic

Role Profile

The role involves the provision of first line application support for several equity and derivative markets operated by the London Stock Exchange PLC.

The aim of the role is to proactively monitor and resolve known issues that may impact these services and to provide Proactive/Reactive support in a mission critical type environment. The ideal candidate will possess a basic understanding of application support with some exposure to Unix based operating systems, Business critical applications, enterprise monitoring tools. The role is most suited to entry level candidates willing to embrace a demanding and varied but balanced and work pattern, which would include covering on-site shifts during out of office hours based on a roster.


Key Responsibilities

  • Responding to Incidents in a Timely Manner, carrying out known workarounds and escalate issues to Level 2 Support Teams as and when needed.
  • Researching customer issues, providing workarounds and resolutions or diverting to alternative resolver groups as necessary.
  • Ensuring customer experience goals are met.
  • Work in an environment where IT Service Management Processes such as Incident, Problem and Change Management needs to be adhered



  • Keeping stakeholders informed of progress of their issue or problem.


Qualifications and Skills Required

  • Bachelor’s degree in IT related specialization
  • Minimum of 1 – 2 years of experience in similar role or in IT field
  • Experience in ISTM/AWS cloud-based environment will be an added advantage.
  • Team player – willing to share knowledge with others, to take on and give up specific items of work to achieve the best outcomes.
  • Good documentation skills and problem-solving skills
  • Willingness to work for different working hours (UK Shift)


At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.


Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.


LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.


We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.


Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience1 Year
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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