Engineer, Corporate Systems Support Jobs at LSEG (London Stock Exchange Group) in Colombo, Sri Lanka.

Job Overview

Engineer, Corporate Systems Support

Role Responsibilities

– Onsite support, Level 2 IT Support for end users

– Working with Citrix, Active Directory, Intune and other technologies to support end users

– Working with SCCM for patching the existing environment
– Operates an ITSM process, e.g. Incident, Problem or Change in line with the agreed global standard ensuring consistency of content, approach and quality, while maintaining internal and customer Service Level Agreements and expectations
– Track and navigate items throughout the process lifecycle ensuring proper recording, documentation and closure of items in line with the quality and SLA targets defined
– Provides first level contact within Technology for communication of information relating to customer issues and queries, ensuring that feedback is progressed to an acceptable resolution
– Supports the creation and preparation for and participates in or chairs regular IT Service Management Process meetings, i.e. CABs, Problem Reviews, etc.
– Supports in the creation and publication of data and reports for various stakeholder needs

Role Requirements
– ITIL 4 Foundation Certificate (preferred)
– Minimum of 1-year previous experience working with or within an IT Service Management Function

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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