Engineer – Enterprise and Fixed Voice Core DevOps Jobs at Dialog Axiata PLC in Colombo, Sri Lanka.

Job Overview

Engineer – Enterprise and Fixed Voice Core DevOps

The Job

• Monitor platform level alarms and Implement preventive actions coordinating with system vendors such as software version and patch upgrades, to ensure network element availability within predefined SLAs.
• Rectify faults in systems within minimum outage so that service availability is ensured to the customer.
• Coordinating with system vendors to get corrective actions for system faults and it will help to prevent future service interruptions.
• Do system configuration and dynamic backups regularly to roll back the system in any emergency with minimum service interruption to end customer.
• Take operation logs backup as per ISO standards to ensure service continuity of relevant system.
• Prepare method of procedures (MOP) for system upgrades/major modifications, carry out necessary system testing after the system upgrades/major modifications to assure best in class service to enterprise and retail customers.
• Execute daily, weekly, monthly, annually health checks as preventive measures of the system monitoring to ensure service availability for end customer.
• Arrange necessary Disaster Recovery (DR) drills for network elements to ensure redundancy availability of system so that service availability is maximised.
• Work as member of enterprise network on call roaster to deliver operational support on non-business hours to enrich customer experience specially on enterprise segment.
• Operate Fixed LTE voice service/ Hosted Voice services/ Mobile PABX and Call Recording Solution with minimum service interruption and maximum quality of service there by assuring no losses in Fixed LTE voice revenue due to network issues.
• Execute service testing and verification on fixed LTE service, Mobile PBX service after the Mobile voice core and packets core system modifications to ensure uninterrupted service to enterprise and retail customers.
• Monitor quality of service (QoS) Trends, Review QOS issues and maintain QoS level within predefined SLAs to ensure best in calls service quality for customers thereby increasing the usage and revenue.
• Perform testing and verifications of advanced system features based on business and technical requirements so that new services will be implemented and additional revenues are grabbed.
• Generate performance reports related to enterprise voice network Key Performance Indicators (KPI) to present Telecommunication Regulatory Commission (TRC) and Senior Management to ensure best in calls service quality for customers thereby increasing customer experience.
• Generate required reports, requested by Business Units (BU) to implement new services, optimize exiting services, enhance customer experience, thereby increasing additional revenue and reduce ongoing operation cost.
• Provide expert level technical support for Technical Assistant Centre (TAC) to solve enterprise customer complaints to ensure best in class customer service and improve customer satisfaction.
• Provide technical assistance to Group Field Support Services (GFSS), DBN Provisioning Team Network Operating Centre (NOC) and Solution teams to solve complex customer solutions and integrations thereby ensuring the customer retention.
• Provide expert level technical support to external system suppliers such as PABX vendors to integrate customer solutions with enterprise core network so that new services will be implemented and additional revenues are grabbed.
• Perform testing LTE CPEs to ensure smooth service delivery to enterprise/retail customers while optimizing the device cost.
• Execute continuous monitoring of device performance and resolve any hardware of software issue by coordinating with device suppliers to maintain uninterrupted service to customers.
• Execute online device upgrade to maintain recommended FW throughout total customer base as preventive actions to avoid potential service interruptions.
• Develop support tools for provisioning, remote trouble shooting, performance statistics collection to minimize operational cost.

The Person

• B.Sc degree in engineering in Electronics & Telecommunications/Electrical/ /Computer from recognized Sri Lankan University Following final year or pending results. (University degree should be accredited by IESL).

Or

• NVQ level 5/IVQ level 5 qualification is a must: City and Guilds Advanced Diploma/HNDE/NDT/NDES/Diploma in Technology (OUSL)/Advanced Diploma in Telecommunications Technology/Advanced Diploma in Constructive Technology/National Diploma in Engineering Technology etc. with 4 years’ post experience in the required field
• (Telecommunications/ Electronics/Electrical)
• Knowledge in BroadSoft, SIP, LINUX, Solaris, MPLS, QoS, Routing protocols, PHP, Java VB, Shell scripting etc.

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