Executive – Reservations And Ticketing jobs at Hayleys in Colombo Sri Lanka

Application deadline date has been passed for this Job.
  • Post Date: November 19, 2021
  • Applications 0
  • Views 273
Job Overview

Executive – Reservations And Ticketing 

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Job Description


Job Responsibilities

  •  Negotiate for special group bookings with Agents.
  • Assist Direct Passengers with their email and telephone inquiries regarding fares/routes/baggage allowance and special services.
  • Issuing fresh tickets to Direct Passengers and Travel Agents.
  • Reissuing direct passengers and travel agents tickets due to Route Change / Date Change /Flight change/Flight Cancellation or miss connecting due to flight delays.
  • Check queues daily and assist passengers and travels agents with the updates such as confirmation of special service request, inform the time limits of un-ticketed reservations.
  • Assisting interline staff  with  their Staff listings and flight loads
  • Sending request to get the confirmation for the waitlist seats
  • Assist in achieving targeted revenue by extensive market coverage, optimizing on seat availability on high revenue volumes.
  • Perform additional duties commensurate with the current role, as and when requested by management

Candidate Profile

  •  Minimum of 2 – 3 years’ experience in a similar capacity at a reputed airline office and/or travel agency.
  • A certificate level qualification in basic fares and ticketing/reservations from a reputed airline/institution would be advantageous.
  • Expertise in airline reservation systems is a prerequisite for this position.
  • Thorough knowledge of ticketing and fare regulations along with the ability to issue e-tickets is required to successfully perform in this role.
  • Excellent communication skills in both English and Sinhalese.
  • A team player with a keen eye on detail.

If you think you have what it takes to be successful in this challenging role, please send your CV to careers@hayleysadvantis.com within 20 days of this advertisement.

Pay and benefits of the above position will be competitive and the rewards are performance driven.

Hayleys is an Equal Opportunity Employer


Job Detail
  • Offered SalaryNot Specified
  • Career LevelJunior Executive
  • Experience2 Years
  • GenderBoth
  • INDUSTRYTicketing/Airline/Marine
  • QualificationProfessional Certificate
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