Executive – Reservations And Ticketing
EXECUTIVE – TICKETING & RESERVATIONS – AIRLINES
- Negotiate for special group bookings with Agents.
- Assist Direct Passengers with their email and telephone inquiries regarding fares/routes/baggage allowance and special services.
- Issuing fresh tickets to Direct Passengers and Travel Agents.
- Reissuing direct passengers and travel agents tickets due to Route Change / Date Change /Flight change/Flight Cancellation or miss connecting due to flight delays.
- Check queues daily and assist passengers and travels agents with the updates such as confirmation of special service request, inform the time limits of un-ticketed reservations.
- Assisting interline staff with their Staff listings and flight loads
- Sending request to get the confirmation for the waitlist seats
- Assist in achieving targeted revenue by extensive market coverage, optimizing on seat availability on high revenue volumes.
- Perform additional duties commensurate with the current role, as and when requested by management
- Minimum of 2 – 3 years’ experience in a similar capacity at a reputed airline office and/or travel agency.
- A certificate level qualification in basic fares and ticketing/reservations from a reputed airline/institution would be advantageous.
- Expertise in airline reservation systems is a prerequisite for this position.
- Thorough knowledge of ticketing and fare regulations along with the ability to issue e-tickets is required to successfully perform in this role.
- Excellent communication skills in both English and Sinhalese.
- A team player with a keen eye on detail.
If you think you have what it takes to be successful in this challenging role, please send your CV to email@example.com within 20 days of this advertisement.
Pay and benefits of the above position will be competitive and the rewards are performance driven.
Hayleys is an Equal Opportunity Employer
Offered SalaryNot Specified
Career LevelJunior Executive
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