IT Hardware Technician Jobs at Emageia in Colombo, Sri Lanka

Job Overview

IT Hardware Technician

The Position

As a IT Hardware Technician, you will work in a Managed IT Service environment supporting our client on all hardware and software related requests including procurement, installing, configuring, troubleshooting of hardware and software requests, remotely or on site.

Responsibilities

• Setting up and installing new hardware and software systems
• Diagnosing and troubleshooting desktop, laptop, and other hardware device issues
• Maintaining hardware and software by conducting regular maintenance and updates
• Identifying and resolving network, connectivity, and general server issues
• Upgrading firmware, software, and outdated hardware systems
• Monitoring and maintaining security systems and installing updates
• Providing direct technical support to users and resolving technical errors.
• Performing regular tests, upgrades, and backups.
• Working with vendors, repair centres, service agents to coordinate procurement and warranty or hardware repairs.
• Preparing technical documents, such as error, and maintenance reports
• Creating user documents and providing training on new computer systems.

You should have,

• Experience in diagnosis tools, and application for troubleshooting hardware issues.
• Experience in assembling, repairing, upgrading, of desktops and laptop devices
• Experience in installing, upgrading, troubleshooting a wide range of software applications
• Should have had hands on experience in Windows Image Capturing, profile backup and restore.
• Experience in Windows Deployment Services is a must.
• Great communications skills and should be native-fluent in English.
• Experience working with vendors for expedited troubleshooting of hardware and software systems
• Must be able to type quickly and accurately while talking on the phone.
• A deep desire to deliver an amazing Client Experience

Qualifications Required

• Should possess a Diploma/Higher Diploma in Information Technology or equivalent.
• Experience working for a Managed Service Provider (MSP) / IT Support Business.
• Advanced knowledge of IT Applications, Software & Hardware
• Experience using a helpdesk ticketing system
• Experience providing support via remote tools
• Should have a valid motorbike riders license

Apply Now