Junior CRM Associate, Careers at Daraz, Colombo, LK.

Application deadline date has been passed for this Job.
  • Post Date: November 26, 2021
  • Applications 0
  • Views 139
Job Overview

Junior CRM Associate

Why is customer relationship management (CRM) important in today's business  environment? | Tycoonstory Media

Job Description

  • Primarily responsible for the executional tasks associated with the channels of Push Notifications, e-mail newsletters and Message Centre notifications.
  • After Marketing plan is finalised, work closely with the design team for deliverables daily and ensure the communications and designs are up to relevant channel standards and error free.
  • Task creation for Push Notifications and Message Centre channels after daily schedule and content is finalised.
  • Focus on user conversion, and retention marketing strategies – with objective on optimizing the channels performances
  • Assist team in data analysis, ad-hoc and changes in automation journeys.
  • Responsible for data extraction and performance analysis of their respective channels.
  • Broadly responsible for coordinating with other CRM associates to align on the multi-channel strategy and maintain a coherent strategy in relation to other CRM engagement channels.
  • Serve a supporting role in execution of operational tasks of other channels like Web Push Notifications if required.
  • Conduct A/B testing and optimize the channels by identifying the key areas of improvements.
  • Report & communicate outcomes of the analysis/CRM reports.



  • Degree in Business, Marketing, Math/Statistics, Economics, Computer Science or
    a similar field
  • Excellent communication skills in English.
  • 1 year of work experience preferred. Background in analytical positions or
    start-ups are an added advantage.
  • 6-12 months experience in CRM / digital marketing operations.
  • Proficiency in MS Office tools, especially Excel required.
  • Proficiency in basic SQL & HTML will be an added advantage.
  • Creative, hardworking, methodical and very structured.
  • Ability to work independently and within the team.
  • Willingness to learn, try new things, live outside of normal “comfort zone”
  • Covid-19 Fully Vaccinated.
  • Live the Daraz values: Continuously Innovate, Generosity of Spirit, Deliver on our Promise & Make it Personal.




Job Detail
  • Offered SalaryNot Specified
  • Career LevelJunior Executive
  • Experience1 Year
  • GenderBoth
  • INDUSTRYBusiness, consulting and management.
  • QualificationBachelor's Degree
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