Manager – CS Field Operations, Vacancies at Samsung , Colombo, Sri Lanka.

Exploreture
  • Post Date: June 23, 2022
  • Apply Before: August 22, 2022
  • Applications 0
  • Views 42
Job Overview

Manager – CS Field Operations

Discover the possibilities of computer science through hands-on learning |  University of London

JOB RESPONSIBILITY

· Provides best service to customer by improving service centers fields.

· Secures service competitiveness by improving KPIs and by supporting issues of service centers.

· Promote service differentiation by discovering best practices and propagating those practices to other service centers.

· [Improving service center fields] Adjust a visiting schedule for each service center and support to visit and improve the field based on a checklist.

· [Supporting to solve issues] Identify issues for each service center based on the visiting results and support to implement an improvement measure for each issue.

· [Index management] Adjust an index for each service center. Support to analyze why there is a weakness and resolve the issue.

· [Managing best practices] Identify best practices of a service center and support to increase operational efficiency by propagating them to other centers.

· Think strategically and translate numbers and findings into insights and initiatives, organize and present your findings in a meaningful way to make sure that key stakeholders are able to make the right decisions.

 

 

 

REQUIRED QUALIFICATIONS

 

· Engineering, Business Administration, or other related areas (MBA is a plus)

· 5+ years of experience in a relevant role with a strong background in product management.

· Proven Excel and Data Analysis skills.

· Excellent PowerPoint and Communication skills.

· Fluent English and Sinhala both oral and written (Tamil is a plus)

If you are keen on joining Samsung, please send your CV within 7 days with names and contact details of 2 non-related referees.

 

 

 

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelManager
  • Experience5 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationMaster's Degree(M.Sc.)
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