Process Associate Jobs at HCLTech Sri Lanka in Colombo, Sri Lanka.

Job Overview

Process Associate

Job Mandate/Purpose

• Non Voice based non-technical process

Scope of the Role

• Live CHAT support team that respond to web-based customer inquiries and complaints
• Answer incoming customer contacts via live chat regarding product problems, and general customer concerns
• Resolve problems by clarifying the customer complaint and provide the best solution

Key Roles and Responsibilities

• Meeting SLA and TAT
• Meet the Productivity target
• Meet the attendance target
• Meet the internal Quality scores
• Maintain a high level of professionalism with customers
• Log and track all customer contacts using our internal systems
• Assist customers with questions about products, services, etc. and expose customers to the benefits of products, services, and upgrades to boost up the sale

Skill Set Required

• Typing 30 words per minute with 90% accuracy.
• Strong/Good written English communication skills.
• Proficiency in MS office tools.
• Ability to multitasking effectively

Required Qualifications

• 0-2 years experience in any customer service organization(BPO Set UP)
• Minimum GCE A/L passed or any Non IT qualification(HND or certificate level)
• Freshers are also encouraged to apply

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