Process Associate Jobs at HCLTech Sri Lanka in Colombo, Sri Lanka.

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Exploreture
  • Post Date: October 2, 2023
  • Applications 0
  • Views 40
Job Overview

Process Associate

What Is A Customer Service Specialist And What Do They Do? - CustomersFirst  Academy

 

Job Mandate/Purpose

  • Non Voice based non-technical process

Scope of the Role

  • Live CHAT support team that respond to web-based customer inquiries and complaints
  • Answer incoming customer contacts via live chat regarding product problems, and general customer concerns
  • Resolve problems by clarifying the customer complaint and provide the best solution

Key Roles and Responsibilities

  • Meeting SLA and TAT
  • Meet the Productivity target
  • Meet the attendance target
  • Meet the internal Quality scores
  • Maintain a high level of professionalism with customers
  • Log and track all customer contacts using our internal systems
  • Assist customers with questions about products, services, etc. and expose customers to the benefits of products, services, and upgrades to boost up the sale

Skill Set Required

  • Typing 30 words per minute with 90% accuracy.
  • Strong/Good written English communication skills.
  • Proficiency in MS office tools.
  • Ability to multitasking effectively

Required Qualifications

  • 0-2 years experience in any customer service organization(BPO Set UP)
  • Minimum GCE A/L passed or any Non IT qualification(HND or certificate level)
  • Freshers are also encouraged to apply

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • ExperienceFresh
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationNot Specified
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