Senior Client Services Manager, Vacancies at ViralPool, Colombo, Sri Lanka.

The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.

Responsibilities

• Work with key accounts to provide product solutions, develop new business, and to ensure satisfaction
• Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
• Manage multiple projects simultaneously while interfacing with different internal and external contact

Qualifications

• Bachelor’s degree or equivalent experience
• 5 years’ of proven success in client management
• Familiarity with sales performance metrics
• Strong negotiation, presentation and communication skills