Senior Customer Service Executive, Careers at Globactiv Logistics, Colombo, Sri Lanka.

Prepare and process bookings for customer import requests.

Handle all GCS cases, follow up and close all requests.

Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.

Manage and meet customer expectations

Respond to all customer’s inquiries to improve their customer service experience within agreed timelines as per aramex SLA’s.

Facilitate the flow of information horizontally and vertically

Collaborate with the team to achieve the team objectives

Close pending cases in a timely manner.

Achieve assigned customer service KPI’s by the Customer Service Manager

Sustain high customer satisfactory levels and retention of imports and respective clients.

Follow up on express inbound outstanding shipments for cash where applicable

Ensure timely invoicing and coordination with accounting and commercial team.