Senior Executive – Human Resource Jobs at Accenture in Colombo, Sri Lanka.

Job Overview

Senior Executive – Human Resource

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at accenture.com

About the job role

• Directing the Employee Lifecycle Mgt Team towards execution of services across the employee life cycle management administration and support including; confirmation, attendance, transfers, performance management, employee retention, vendor management, benefits and any additional employee related activities
• Responsible for tracking and reporting agreed Service Level Agreements with client as per the reporting schedules
• Responsible for identifying and driving process improvements, value additions and cost efficiencies in accordance with business and client objectives
• Ensuring quality of process output and timely performance of services to client, through quality checks and implementation of mechanisms to track and report the same
• Adherence to governance process through preparation of reports, presentations, data analysis as per the governance schedule
• Maintaining compliance and statutory requirements of processes
• Documentation of Standard Operating Procedures, updating documents in a timely manner and ensuring adherence to defined process
• Capacity planning and attrition management to ensure service delivery
• Leading automation and improvement projects impacting cost to serve
• Handling client escalations, performing root cause analysis, identifying corrective and mitigating actions

About you

• Bachelor’s Degree in Human Resource Management (or equivalent)
• Minimum 5-6 years of handling General HR Operations in a systematic work environment. At least 4+ years in the BPO industry (preferred)
• At least 3 years in People management
• Prior exposure in handling Employee Central (EC) and Performance and Goal Management (PMGM) modules in SAP SuccessFactors (preferred)

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