Senior Executive, Sales Operations – Careers at edotco Group Sdn Bhd – Kuala Lumpur (KUL) – Malaysia

Job Purpose

•    Sales Performance Management 
–    Administering, managing and reporting on pipeline forecast forecasting and analysts
–    Running KPI reports such as the weekly sales forecast, weekly/monthly/quarterly pipeline report, and pipeline velocity 
•    Assist with maintaining the functional areas of data management, forecasting, contacts, leads, opportunities, dashboards, and reports, and ensuring data integrity throughout our CRM system
•    Opportunity to Contract Process Management: Improvement of Digitalization and Automation 

Key Accountabilities

•    Partner with Sales to refine lead qualification process, analyse & report on campaign performance with reporting and dashboards
•    Partnering with Sales Directors to create and maintain sales forecasting models and data
•    Create weekly, monthly, quarterly content for Management Committee presentations & Sales Pipeline reporting
•    Managing and maintaining sales data in Microsoft Dynamic CRM
•    Managing and maintaining sales process adherence with Sales team
•    Track and analyse key metrics including pipeline growth, win/loss rates, and quota attainment
•    Set up dashboards and reports, both in CRM and beyond, to track sales operations and cross-functional efficiencies, and identify areas for improvement
•    Identify, build and manage additional sales tools/systems that enable efficient sales and cross-functional collaboration
•    Form strong relationships and maintain regular contact with Sales Managers, Sales Representatives and Sales Leaders
•    Monitor & tracking Pricing Approval SLA and analyse / understand trending of Pricing approval (vs deal close ratio, bid repair trend/reason & etc)
•    Provide guidance, training and support to NTCs on Opportunity to Contract Process & procedures
•    Support Sales activities within Group Commercial Management 

Working relationships

Internal
•    edotco Senior Leadership team, Departmental Directors/Managers/Heads across divisions/countries
•    This job requires an excellent working relationship with many levels of people across the company in order to understand company’s position, dynamics of the industry and economic environment 

External
•    Existing and potential vendors relate to Sales Operations (system / service provider) 

Type and length of experience required

•    A recognized Bachelor’s Degree
•    7 years relevant experience integrating & supporting sales business process
•    2-5 years managing user experience & adoption in CRM and surrounding applicable; deep understanding CRM applicable model, architecture and data structures
•    Demonstrate knowledge of Sales Business Processes including forecasting & KPI setting, and lead to order funnels
•    Experience in Microsoft Office applications, a high-degree of efficiency in Excel, PowerPoint, experience in Microsoft Dynamics CRM, Power BI, Planview PPM Pro/Anaplan preferred 
•    Technical expertise on Microsoft Dynamics CRM & familiar with sales process and governance 
•    High proficiency in English – written and spoken 
•    Good interpersonal, communication skill, planning abilities & multitasking
•    Ability to prioritize work and succeed under deadlines
•    Highly organized with attention to detail and exceptional follow up skills to ensre timeliness.