Senior Software Engineer – Customer Success Team (Integration), Careers At WSO2, India

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Exploreture
  • Post Date: January 21, 2022
  • Applications 0
  • Views 215
Job Overview

Senior Software Engineer – Customer Success Team (Integration)

How to Become a Software Engineer in 2022 [Top Skills, Roles and  Responsibilities]

As a Senior Software Engineer in the Customer Success team, you will ensure the efficient and effective delivery of WSO2’s technology to customers, enabling them to use our products and services for their business success.

Responsibilities and Duties:

  • Exhibit natural curiosity, an analytical mind, and the willingness to explore the unknown.
  • Possess an affinity for new challenges, a self-starting attitude, and be able to work with a global team.
  • Take ownership of complex technical problems and drive them to resolution, individually, as well as work effectively through escalations with the engineering team.
  • Take ownership of a set of customers and be their champion within WSO2 to ensure customer success.
  • Possess an amiable personality, excellent communication, and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer base.
  • Bring in new ideas on how to improve product and overall technical designs.
  • Successfully contribute to technical and non-technical discussions.
  • Provide technical leadership to a small team, delegate, and follow up on work assigned.
  • Mentor junior members in the Customer Success team on best practices and processes.
  • Engage with extended teams such as engineering, pre-sales, marketing, and sales on product and customer-related activities.
  • Deliver technical consultancy and training of WSO2 products and services for our customers around the globe (on-site and off-site).
  • Maintain flexible working hours depending on the dynamic needs of customers.

Qualifications and Skills:

  • Bachelor’s degree in Computer Science/ Engineering.
  • Minimum 3 years of industry experience.
  • Strong analytical and troubleshooting skills.
  • Development skills in Java, C/C++,or other comparable programming languages.
  • Experience in and knowledge of enterprise technologies are an added advantage – e.g. microservices, enterprise integration, API management, identity and access management (IAM).
  • Experience and knowledge on containerized deployments, CI/CD technologies are an added advantage.
  • Prior work experience in a similar capacity would be an added benefit.

In addition to a competitive compensation package, WSO2 offers:

  • A work culture and environment where we value both hard work AND flexibility.
  • A sensible vacation/leave plan that fits your needs.
  • Health insurance for you and your family.

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience3 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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