Senior Specialist, IT Service Delivery, Opportunity At NTU Main Campus, Singapore.

Responsibilities

• Oversee and manage the implementation of new projects
• Provide recommendation in functional, technical operational decision for delivery of projects
• Support the architecture, design and integration of computing systems and infrastructure components
• Support the IT infrastructure and operation functions of network, systems, database and administration
• Responsible for provision of updated client system hardware and software
• Responsible for onsite IT problem trouble shooting within the campus
• Manage and keep track of the quality of all ongoing IT change requests
• Manage the change releases such that the risks are avoided and disruptions to business are minimized
• Participate, monitor, control and deliver in all IT projects initiatives
• Ensure and maintain up-to-date documentation of all IT systems
• Evaluation, selection and management of vendors, business partners and solutions providers
• Manage vendor services – inclusive of proposal drafting, contract negotiation, service evaluation and contract management
• Ensure IT project deliverables and work quality are met according to standards
• Assist in the planning and management of yearly budget.
• Manage suppliers, perform procurement according to the client’s procurement processes and policy
• Management of specialized software licenses, renewals, and the license server
• Staff management and mentoring
• Supporting AV facilities and conduct preventive maintenance to minimize downtime for all the teaching facilities in the school

Requirements

• University degree, preferably in Computer Science/Information Technology; OR
• Diploma in computer related discipline with more than 10 years of relevant working experience,
• Min 5 years of experience in system management supporting infrastructure operations for large-scale systems across multiple hardware and software platforms
• Skilled in architecture, system and network engineering
• Experience in managing vendors and multi-sourcing relationships
• Self-driven and possess the drive to continuously seek out the improvements in all areas of IT work
• Strong in teamwork and leadership
• Good project management and negotiation skills.
• Good oral and written communication skills