Senior Technical Support Lead Jobs at Persistent Systems in Colombo, Western Province, Sri Lanka

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Exploreture
  • Post Date: July 20, 2022
  • Applications 0
  • Views 214
Job Overview

Senior Technical Support Lead

Technical Support Team

About the job

About Persistent

We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.

Our growth trajectory continues, as we reported $765.6M for FY22 revenue (35.2% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 18,500 people located in 19 countries across the globe. Throughout this market leading growth, we’ve maintained strong employee satisfaction – over 94% of our employees approve of the CEO and 89% recommend working at Persistent to a friend.

For more details please login to www.persistent.com

About Position

Persistent

Systems is looking for well rounded Senior Technical Support Lead with 7 years of Industry experience in a fast paced dynamic environment The ideal candidate would have a bachelor’s degree in Computer Science Software Engineering or equivalent professional qualification and should possess excellent analytical and problem solving skills

Requirements

Proven knowledge of AWS/Cloud based

  • Proven knowledge of AWS/Cloud based development, automation and deployment.
  • CI/CD Pipeline development, deployment and cloud support services.
  • Hands on experience troubleshooting
  • Hands on experience troubleshooting REST APIs.
  • Experience in troubleshooting reported problems.
  • Good fault diagnosis ability.
  • Experience in the delivery of high quality customer support.
  • Experience working with Kubernetes/EKS, Docker.
  • Availability to travel to other sites when required.
  • Excellent English language spoken and written communication skills.

Responsibilities

  • Provide first and second level office hours support for customers via live telephone support, customer generated web queries, and other support channels, including on site operations, as required.
  • Assign tasks to other support engineers, plan and priorities tasks.
  • Provide 24/7 on call support for global deployments.
  • Perform root cause analyses and resolve software faults in accordance with service level agreements.
  • Analysis and resolution efforts with other product specialists and with cloud and software development.
  • Plan and execute maintenance actions both remotely and onsite.
  • Maintain on going record of problem analysis and resolution activity in on line call tracking system.
  • Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them.
  • Utilities/tools as required by customers and/or the organization.
  • Undertake project specific activities such as developing technical documentation, specialized training and knowledge base.

Benefits

  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people centric work environment that enables our employees to:

  • Accelerate growth, both professionally and personally
  • Impact the world in powerful, positive ways, using the latest technologies
  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
  • Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent – persistent.com/careers

 

 

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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • ExperienceMore than 5 Years
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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