System Engineer Jobs at Union Assurance PLC in Colombo, Sri Lanka

Job Overview

System Engineer

Principle Accountability:

• Perform administration and maintenance of IT infrastructure services.
• Support database administrators to function without disruption and with optimal connectivity.
• Provide services that are in line with organizational requirements and new technologies, and apply system updates, patches, configuration changes and automation.
• Fulfill flawless deliverables of IT infrastructure-related projects and assist servers in multiple data centers.
• Ensure network connectivity to support branch offices and corporate communications.
• Enable wireless and data center access for core and digital applications without disruption for optimal connectivity.
• Implement end-user IT services Identity and directory services, email, and remote working
• Highlight emergencies, irregularities in business continuity, incident response, and execution of IT and network infrastructure recovery plans
• Execute disaster recovery architecture and infrastructure-related services and provide IT support to business-related functions.
• Assist and provide data in making reports and MIS IT updates.
• Become a point of contact for collecting information on IT infrastructure and security-related issues.
• Attempt to resolve operational or service delivery issues and minimize escalations.
• Escalate sensitive and contentious operational or service delivery issues to the immediate manager.
• Maintain rapport with vendors and suppliers

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Hands-on experience for about 04-05 years in System Engineering role.
• Full/part qualification from a recognized professional institute will be an added advantage.
• Proficiency in Azure/OCI cloud platforms, Azure Administration, CCNA, Windows/Linux servers, and firewalls.
• Strong analytical and problem-solving skills with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent communication skills and the ability to collaborate effectively with all the stakeholders.

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