Job Overview

Technical Lead, Application Management (Security Clearing Technology)

Key Responsibilities

Support of the LCH applications related to MCCP programme.

Support of a critical element of the London financial infrastructure.

• General Responsibilities
  • Significant stakeholder management responsibilities with key contacts in 3rd Line Team, business teams and business management
  • supporting Environment management, releases and infra enhancements(Cloud)
  • Management of shifts to ensure 24×5 onsite cover and 24×7 cover with on-call support.
  • Own the incident management process and resolution of incidents raised within the production.
  • Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated.
  • Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates
  • Overseeing and managing service operations throughout its complete lifecycle.
  • Ensure that all processes and documentation are adequate and effective to meet support and audit requirements.
  • Provide weekly status reporting to the Stakeholders.
  • To ensure effective, pro-active monitoring and management is in place for systems.
  • Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions
  • Ensure that the offshore team are adequately trained to support the Technology & Operations infrastructure across different vertical.
  • Lead on cross-service improvement initiatives, specifically improving processes around incident, problem and capacity management, and service transition.
  • Enhance people and capability build up responsibility
  • Service management (including ServiceNow) expertise build out
  • Service improvements SPOC for business.

• Resolve Incidents and Problems
  • Monitor ServiceNow/JIRA for Incidents and Problems
  • Analyse problems and work with L3/Dev team for suitable resolutions
  • Apply resolutions following the LCH Change Management procedure
  • Report current status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow/JIRA
  • Follow documented incident management procedures
  • Handling/Coordinating any issues with downstream/upstream applications
  • Own the issue and drive it to clousure

• Out of hours support/ On-call support
  • Be available for overnight support of production/non production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Production out of hours activities such as Disaster Recovery exercises

• Consultancy
  • Provide consultancy during design and implementation
  • Act as subject matter experts for the applications

• Quality check potential changes
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application

PERSON SPECIFICATION

Education:

• Degree educated, preferably in a technical discipline

Required skills and experience

• strong AWS platforms and tooling skills
• Strong Oracle DB, Java based distributed platforms skills
• Strong UNIX OS skills, Scripting skills (UNIX shell scripting: bash, korn shell)
• Good experience in supporting Environment management
• Knowledge of MQ
• Hands-on in version control repository (Ideally bitbucket)
• Preferable to have Control M and Oracle Coherence experience
• Understanding of product development lifecycle and methodologies
• Exposure to SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage

Person Specification

• Experience in a Post Trade or Clearing service environment
• Familiarity with financial products and financial terms
• Previous technical team managemenet experience.
• Strong ITIL knowledge.
• Excellent communication and interpersonal skills.
• Excellent data manipulation skills – highly proficient in the MS Office suite of products.
• Proficient in MIS and reporting tools.
• Strong account or relationship management experience
• Extensive and demonstrable problem-solving and decision-making capabilities.
• Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective.
• Experience in giving presentations and chairing meetings
• Excellent analytical skills and problem solving abilities
• Strong technical background in the core technologies with multiple years of experience

People are at the heart of what we do and drive the success of our business.  Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.  We embrace diversity and actively seek to attract people with unique backgrounds and perspectives.  We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

London Stock Exchange Group (LSE.L) is a diversified international market infrastructure and capital markets business sitting at the heart of the world’s financial community. The Group can trace its history back to 1698.

The Group operates a broad range of international equity, bond and derivatives markets, including London Stock Exchange; Borsa Italiana; MTS, Europe’s leading fixed income market; and Turquoise, a pan-European equities MTF. It is also home to one of the world’s leading growth markets for SMEs, AIM. Through its platforms, the Group offers international business and investors unrivalled access to Europe’s capital markets.

Post trade and risk management services are a significant part of the Group’s business operations. In addition to majority ownership of multi-asset global CCP operator, LCH Group, LSEG operates CC&G, the Italian clearing house; Monte Titoli, the T2S-ready European settlement business; and globeSettle, the Group’s newly established CSD based in Luxembourg.

The Group is a global leader in indexing and analytic solutions. FTSE Russell offers thousands of indexes that measure and benchmark markets around the world.  The Group also provides customers with an extensive range of real time and reference data products, including SEDOL, UnaVista, and RNS.

London Stock Exchange Group is a leading developer of high performance trading platforms and capital markets software for customers around the world. In addition to the Group’s own markets, over 35 other organisations and exchanges use the Group’s MillenniumIT trading, surveillance and post trade technology.

Headquartered in London, with significant operations in North America, Italy, France and Sri Lanka, the Group employs approximately 4,700 people.

Integrity:  My word is my bond. Integrity underpins all that we do – from unshakable commitment to building and supporting global markets based on transparency and trust, to every transaction across our business with each and every stakeholder.  We are a source of enduring confidence in the financial system, so when we say that our work is our bond – we mean it.

Partnership:  We collaborate to succeed. We pride ourselves on working together as proactive partners, building positive relationships with our colleagues, customers, investors, regulators, governments and shareholders – for our mutual success and the benefit of all.

Innovation:  We nurture new ideas. We are ambitious and forward-looking – a pioneering Group of market innovators, driven by fresh thinking that has kept us ahead of change. We prudently and proactively invest to make sure that out markets and services constantly moving forward, developing and evolving with advances in technology.

Excellence:  We are committed to quality. We have a fundamental commitment to developing talented teams who deliver to the highest standards in all that we do.  By collaborating together, we will sustain industry-leading levels of excellence, setting the benchmarks that inspire ever better performance.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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