Technical Support Engineer Jobs at Creative Software in Western Province, Sri Lanka

Application deadline date has been passed for this Job.
  • Post Date: October 2, 2023
  • Applications 0
  • Views 36
Job Overview

Technical Support Engineer

Free photo technology technical assistance repair conceopt

We are looking for a talented software professional to join our Research and Development Centre in Colombo and be a part of our team of 300+ problem solvers who build brilliant tech, influencing billions of users globally.

What We Are Looking For:

  • A Bachelor’s Degree in Computer Science, Engineering or an equivalent qualification.
  • Minimum 1 year experience working in a technical support role preferably working directly with foreign clients.
  • Experience in programming languages (Python / Javascript).
  • Basic knowledge of Cloud Platform (Azure /GCP).
  • Knowledge in SQL and version controll systems such as Git.
  • Familiarity with SAAS applications.
  • Ability to read and analyze application logs.
  • Good troubleshooting skills: asking targeted questions, making use of available resources and documentation, reproduce where possible.
  • Good analytical skills: analyze given information and situations and take appropriate action.
  • Good communication skills: ability to formulate/express ideas and solutions verbally/in writing in a structured and easy-to-understand manner.
  • Fluency in English (written and spoken).
  • A Data engineering/ Data science background would be beneficial.

What You’ll Need To Do:

  • Handle all incoming customer inquiries related to all client products/applications within set KPIs.
  • Troubleshoot (complex) technical issues, and where possible provide workarounds for users.
  • Manage escalations to engineering teams.
  • Handle incoming monitoring alerts
  • Create and maintain knowledge base articles
  • Be a Subject Matter Expert in (more than) one product or knowledge area
  • Keep the knowledge of customer environment up to date on an ongoing basis (releases, product developments).
  • Work on a 24/7 shift rotation.

What we offer:

A Creative career offers a flexible working environment, attractive remuneration, and a place to grow and flourish. You will be amongst peers at the top of their game, allowing you to sharpen your skills in an inclusive culture. We offer a variety of spaces that support their work-life balance that integrate wellness into our workplace experience, which includes a recreation zone and gym.





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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience1 Year
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
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