Technical Support Engineer Jobs at Creative Software in Western Province, Sri Lanka

Job Overview

Technical Support Engineer

We are looking for a talented software professional to join our Research and Development Centre in Colombo and be a part of our team of 300+ problem solvers who build brilliant tech, influencing billions of users globally.

What We Are Looking For:

• A Bachelor’s Degree in Computer Science, Engineering or an equivalent qualification.
• Minimum 1 year experience working in a technical support role preferably working directly with foreign clients.
• Experience in programming languages (Python / Javascript).
• Basic knowledge of Cloud Platform (Azure /GCP).
• Knowledge in SQL and version controll systems such as Git.
• Familiarity with SAAS applications.
• Ability to read and analyze application logs.
• Good troubleshooting skills: asking targeted questions, making use of available resources and documentation, reproduce where possible.
• Good analytical skills: analyze given information and situations and take appropriate action.
• Good communication skills: ability to formulate/express ideas and solutions verbally/in writing in a structured and easy-to-understand manner.
• Fluency in English (written and spoken).
• A Data engineering/ Data science background would be beneficial.

What You’ll Need To Do:

• Handle all incoming customer inquiries related to all client products/applications within set KPIs.
• Troubleshoot (complex) technical issues, and where possible provide workarounds for users.
• Manage escalations to engineering teams.
• Handle incoming monitoring alerts
• Create and maintain knowledge base articles
• Be a Subject Matter Expert in (more than) one product or knowledge area
• Keep the knowledge of customer environment up to date on an ongoing basis (releases, product developments).
• Work on a 24/7 shift rotation.

What we offer:

A Creative career offers a flexible working environment, attractive remuneration, and a place to grow and flourish. You will be amongst peers at the top of their game, allowing you to sharpen your skills in an inclusive culture. We offer a variety of spaces that support their work-life balance that integrate wellness into our workplace experience, which includes a recreation zone and gym.

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