Training Manager, Jobs At N-able Private Limited In Colombo, Sri Lanka.

JOB DESCRIPTION

The training manager is responsible for training new call center employees and supporting existing call center employees to improve their performance. The duties include conducting call calibration sessions, identifying potential skills & gaps, and conducting both soft skills & product training, preparing training materials, and ensuring staff members stay motivated.

To ensure success as a call center trainer, you should have excellent knowledge & experience in the procedures of call centers / Customer Service or BPO working environments. The trainer should be a friendly, approachable individual with effective teaching & communication skills.

REQUIREMENTS

• Minimum experience of 2 years as a trainer at a managerial level in call center/customer service or BPO operations.
• Bachelor’s degree in Management/HR or related discipline would be an added advantage
• Excellent knowledge of customer service best practices
• Strong teaching abilities and mentoring skills
• Good communication, interpersonal, and conflict resolution skills
• Ability to provide leadership to personnel in a fast-paced and stressful work environment