Windows Administrator Jobs at HCLTech in Colombo, Sri Lanka.

Job Overview

Windows Administrator

Key Requirements

Experience required: 5+ years

• The work involves working on projects and Operations in 24 x 7 Global Customer environment
• Inputs Liaise with HCL internal, external vendor and customer teams to meet project objectives.
• Physical/Virtual Server build of Windows 2012/2016/2019 and Server Hardening.
• Windows Cluster setup & management
• Knowledge of Cisco UCS , Dell Chassis, HP ILO and DELL DRAC.
• Knowledge on VMWARE Virtualization (Hyper-V optional) VM Configuration of disk space, RAM, NIC card, CPU, Creation/ Deletion of VM, Snapshot management
• knowlege of SRM, VROPS will be added advantage
• Knowledge of AD, DNS, DHCP, SCCM, Citrix & command line utilities.
• Knowledge of Windows Registry, Network concepts, SAN attached environments and Backup/restore.
• ITIL foundation certified or strong understanding of ITIL practices.
• Provide support for on call escalations and doing root cause analysis of given issue
• Independently resolve tickets within agreed SLA of ticket volume and time
• Adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such as Knowledge base update and management, Training freshers, coaching analysts
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Interested candidates may apply @nildidhara.ranas@hcl.com

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