To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard

• To consistently meet or exceed CSAT parameters as defined for the process.
• Attendance or Login Hours or Unsechduled Leave or SLA targets as per defined by the process
• Improving skill level through Self development or nominating training programs
  Skill reverification Tests
• Meet the defined Quality Scores. Innovation and Process Improvement
• The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team