Application Support Analyst Tier 1 – German Jobs At IFS, Edinburgh, UK

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  • Post Date: May 27, 2022
  • Applications 0
  • Views 87
Job Overview

Application Support Analyst Tier 1 – German

Application Support Analyst Job Description, Key Duties and  Responsibilities | Job Description and Resume Examples

Company Description

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Description

  • To accurately record, progress and resolve internal and customer      related issues
  • Supporting our customer base (on-premise or within IFS Cloud) of their use of IFS ESM products
  • To take the whole ownership of incidents, escalating and feeding back to the customer, through to satisfactory resolution.
  • To either solve the incident yourself or pass to a 2nd line/3rd line in-house product expert.
  • Be involved in QA project work, testing existing and new functionality
  • Software testing and bug identification
  • To provide support across a variety of shifts and patterns, including evening, night, and weekend shifts and occasional on-call requirement.
  • To provide regular and accurate updates on progress to customer base on any issues.
  • Provide excellent customer support for the IFS assyst suite of applications running on a variety of operating systems
  • Commitment and ability to continuously self-improve and develop through participation in internal training programmes, self–study training, and online-training courses  
  • Follow defined Problem Management process when issues are due to known bugs
  • Respond as required to Major Incident(s) reported by IFS cloud-based customers


Skills and experience


Experience of working within an IT Service Desk

Experience of installing and /or maintaining Microsoft SQL Server, Azure SQL, Oracle or mySQL

Proven ability to learn new software products quickly

Excellent organizational skills

Attention to detail with a high standard of English (grammar and spelling) both written and spoken

German first language – C1 level


Basic knowledge and awareness of ITIL

Administration and troubleshooting of one or more J2EE systems such as Wildfly.

Reporting experience. Power BI etc.

Additional Information


IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: 


Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • ExperienceNot Specified
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationNot Specified
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