Assistant Customer Development Manager, Lead for Drugs Channel

Job Overview

Assistant Customer Development Manager, Lead for Drugs Channel

Business Context and Main Purpose of the Job:
Execute with our customers the customer strategy and customer business plan. Is responsible for the achievement of Sales (NIV & Turnover), Market Share and Debtor days for the Unilever categories as well as for the implementation and the optimisation of the promotional plan & category strategies within the customer.

Main Accountabilities

Implementing the Customer Business Plan for Drugs customers, Watsons and Guardian

• Works closely with customers to implement the business plan for his/her respective categories. Works in close collaboration with the Category Team for the category input, and with customer marketing & brand teams for the specific banner/channel plan 
• Assists the NCDM in developing and then implements the optimal integrated promo plan (incl. selling the plan @ the customer) and manage promo investments.
• Manages customer promo investment with the customer ensuring all OPSO input are completed in a timely manner.
• Provide clear objectives and deliverables for the Operational team (CDE’s Operations & field team)
• Deliver the agreed plan, follow-up achievement of counterparts set in the agreement
• Provides timely feedback on the plan to ensure adjustments can be made to implement the optimal plan.

Negotiation

• Closes the deal with the Customer by negotiating the promotional plan including funding levels and counterparts according to the UL strategy on his/her categories.
• Manages overall levels of Customer Investments for their category
• Monitors Customer Performance by tracking sales, customer contribution and market share for major categories.

Plays active ambassador role

• Acts as active ambassador of Unilever at the customer and of the customer at Unilever
• Participates actively in internal Unilever meetings, looking at the best solution for the business even if not in line for his/her customer

Key Interfaces:

• National Customer Development Manager
• Trade Category & Customer Marketing Team
• Customer Care Team (Finance, Logistics)
• Brand Marketing team

Key Requirements:
Essential

• Minimum 3-5 years relevant Account Management / Field Sales experience

Desirable

• 3-5 years of Customer Marketing / Trade Category Management is preferable

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