Assistant Manager – IDAM Service Operations, Careers at Unilever, India.

Application deadline date has been passed for this Job.
  • Post Date: November 10, 2021
  • Applications 0
  • Views 259
Job Overview

Assistant Manager – IDAM Service Operations

Are Cloud-Native IAM Controls Good Enough for Your Enterprise?

The role is responsible for:

  • Manage the service operations for all IDAM (Identity, Directory and Access) technologies globally.
  • Effectively drive service improvement conversations within IDAM team and externally demonstrating a good understanding on Microsoft Identity Management, Access Management (Saviynt), Microsoft Multifactor Authentication, Azure tenant management, Active Directory Federation Services (ADFS), User Access management (Citrix and Zscaler).
  • Drive and manage service operations KPIs, executive dashboards, incident, and problem management towards meeting the better user experience.
  • Drive continuous service improvement plans across vendor partners.
  • Set-up effective change and release process with service owners across Identity, Directory and Access.

Key accountabilities:

  • Drive monthly service operation reviews with IDAM LT team.
  • Maintain the Service Catalogue, Service Models, CMDB, operations KPIs etc
  • Set-up effective weekly connects with Security team to ensure IDAM services are compliant as per the defined information security standards.
  • Manage, ensure relevant operational KPIs are met and reported at leadership level.
  • Manage the disaster recovery (DRs) test plans and execution with the Vendor partners and IDAM project leads.
  • Communication of service impacting changes to the relevant stakeholders in collaboration with IT Shared services.
  • Drive Service Introduction plans for new IDAM services.
  • Work with service providers & vendor partners to improve performance and system stability, driving Continuous Service Improvement Plan across Identity, Directory and Access.
  • Drive incident, problem closure, RCAs in collaboration across other relevant service lines, Vendor partners.
  • Ensure all documentation that is required for managing the Service, platform is available and up-to-date
  • Drive a positive Customer Satisfaction/ experience.
  • Review any areas that can be improved to increase efficiency and effectiveness of the Service/ process/ technology.
  • Lead the regular service reviews with Vendor partners and actions therefrom, driving the improvements.
  • Demonstrate strong operational and technical skills across technologies (indicated above) to broker meaningful conversations, actions with agility on overall IDAM service line.
  • Closely work with Operational Excellence and Service Desk teams to review any process gaps, SLA KPIs and drive continuous improvement plan.

Experience  and qualifications required:

  • At least 8 years’ service operations experience in relevant field.
  • Sound technical knowledge of relevant areas of IDAM technologies (indicated above), services.
  • Exudes technical credibility and exercises independent judgment and decision-making responsibilities.
  • Excellent overall knowledge of wide areas of IT practice and applications, ITIL processes.
  • Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance.
  • Able to make an immediate positive impact with the team, suppliers, and Service consumers.




Job Detail
  • Offered SalaryNot Specified
  • Career LevelAssistant
  • ExperienceMore than 5 Years
  • GenderBoth
  • INDUSTRYManufacuring/Production
  • QualificationBachelor's Degree
Shortlist Never pay anyone for job application test or interview.