Assistant Manager, People Services Jobs At Nanyang Technological University In Singapore

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  • Post Date: November 30, 2021
  • Applications 0
  • Views 92
Job Overview

Assistant Manager, People Services

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Service Delivery

  • Lead and oversee the day-to-day operational work and processes of the People Services team to delivery service excellence across the University.
  • Plan and organise the onboarding processes for all newly hired University staff:
    • Schedule orientation sessions to introduce university wide practices and policies
    • Supervise the issuance of staff pass and creation of network account
    • Ensure the collection and endorsement of key employment documents.
    • Advice on onboarding and EP and work pass related queries posted by staff members.                       
  • Oversee the management of pre-arrival, arrival and post-arrival activities for Faculty expatriates:
    • Provide advice and assistance on accommodation, relocation schemes and schooling options for dependents
    • Ensure records Off-Campus Housing Assistance (OCHA) information in database are maintained and updated correctly.
  • Supervise the processing of Employment Pass (EP) and other Work Pass application and renewal for all University staff, which includes the following:
    • Monitor and ensure the smooth and timely processing of new applications and renewal of all types of EP and work pass applications
  • Manages the administration of training matters, which includes the following:
    • Supervise executives on planning and supporting training logistics arrangements
    • Ensure training records are processed and updated timely
    • Manage the application of WDA grant
    • Administer training/scholarship bonds and Letter of Undertaking
    • Advise on all training matters.
  • Advise on complicated work pass applications and issues.
  • Address work pass application and exit related queries posted by staff members

Operational Excellence

  • Ensure that all processes and requests are executed and processed timely and within the within the agreed Service Level Agreements (SLAs)
  • Review and streamline HR processes on areas of process improvements and standardisations.

Relationship Management/ Customer Relations

  • Interact and collaborate with business stakeholders and external vendors to ensure seamless end-to-end processes for HR-related matters.
  • Escalate and follow up to ensure closure on issues arising from work pass, staff pass, employee related query, exit management processes and staff development processes
  • Understand the working culture and dynamics of each local unit to build strong working relationships


  • Bachelor Degree in Business management, Human Resource or any other related fields.
  • Preferably minimum 3 years of relevant experience in an HR environment with supervisory skills
  • Familiar with the Employment Act and local immigration rules
  • Good knowledge of HR transactional work
  • Proficient in Microsoft Office applications
  • Experience with any HRMS system
  • Good data analytical and writing skills


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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience3 Years
  • GenderBoth
  • INDUSTRYEducation
  • QualificationBachelor's Degree
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