Job Overview

Assistant Manager, People Services

Responsibilities

Service Delivery

• Lead and oversee the day-to-day operational work and processes of the People Services team to delivery service excellence across the University.

• Plan and organise the onboarding processes for all newly hired University staff:
  • Schedule orientation sessions to introduce university wide practices and policies
  • Supervise the issuance of staff pass and creation of network account
  • Ensure the collection and endorsement of key employment documents.
  • Advice on onboarding and EP and work pass related queries posted by staff members.                       
• Oversee the management of pre-arrival, arrival and post-arrival activities for Faculty expatriates:
  • Provide advice and assistance on accommodation, relocation schemes and schooling options for dependents
  • Ensure records Off-Campus Housing Assistance (OCHA) information in database are maintained and updated correctly.

• Supervise the processing of Employment Pass (EP) and other Work Pass application and renewal for all University staff, which includes the following:
  • Monitor and ensure the smooth and timely processing of new applications and renewal of all types of EP and work pass applications

• Manages the administration of training matters, which includes the following:
  • Supervise executives on planning and supporting training logistics arrangements
  • Ensure training records are processed and updated timely
  • Manage the application of WDA grant
  • Administer training/scholarship bonds and Letter of Undertaking
  • Advise on all training matters.

• Advise on complicated work pass applications and issues.

• Address work pass application and exit related queries posted by staff members

Operational Excellence

• Ensure that all processes and requests are executed and processed timely and within the within the agreed Service Level Agreements (SLAs)
• Review and streamline HR processes on areas of process improvements and standardisations.

Relationship Management/ Customer Relations

• Interact and collaborate with business stakeholders and external vendors to ensure seamless end-to-end processes for HR-related matters.
• Escalate and follow up to ensure closure on issues arising from work pass, staff pass, employee related query, exit management processes and staff development processes
• Understand the working culture and dynamics of each local unit to build strong working relationships

Requirements

• Bachelor Degree in Business management, Human Resource or any other related fields.
• Preferably minimum 3 years of relevant experience in an HR environment with supervisory skills
• Familiar with the Employment Act and local immigration rules
• Good knowledge of HR transactional work
• Proficient in Microsoft Office applications
• Experience with any HRMS system
• Good data analytical and writing skills

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