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Exploreture
Job Overview
Assistant Manager – Technical Account Management DESC
The Job
- Being the most strategic, trusted and preferred partner for the customer and internal stakeholders to make sure customer technical necessities are met and maintained at the highest level
- Ensuring all Tech related issues are handled smoothly during pre-sales and post-sales
- Providing solutions to all internal parties in order to provide the optimal solution to the customer
- Assist Solution engineers to propose futuristic solutions to align Dialog network and customer network to generate a win-win situation for both parties
- Actively engaging with the BU’s and providing best solutions to customers
- Analyze current customer network performance and predict any future issues to prevent them occurring
- Taking proactive measures to avoid frequent faults and ensuring smooth operations in the future
- Take up necessary discussions and actions as preventive measures with customers and internal stakeholders
- Introduce industry best practices to both customers and internal teams
The Person
- BEng in Electrical / Electronic / Telecommunications or HND along with 4-5 years of work experience
- Proven track record of excellent customer handling skills
- Outgoing personality
- Negotiation skills with strong perseverance to solve issues
- Excellent interpersonal and communication skills
- Should possess Excellent Analytical Knowledge
Job Detail
- Offered SalaryNot Specified
- Career LevelAssistant
- Experience4 Years
- GenderBoth
- INDUSTRYTelecommunication
- QualificationAdvanced/Higher/Graduate Diploma