Assistant Manager – Technical Account Management DESC, Vacancies at Dialog Axiata PLC, Colombo, Sri Lanka.

  • Post Date: May 24, 2022
  • Apply Before: July 23, 2022
  • Applications 1
  • Views 89
Job Overview

Assistant Manager – Technical Account Management DESC

Account Manager job description template | Workable

The Job

  • Being the most strategic, trusted and preferred partner for the customer and internal stakeholders to make sure customer technical necessities are met and maintained at the highest level
  • Ensuring all Tech related issues are handled smoothly during pre-sales and post-sales
  • Providing solutions to all internal parties in order to provide the optimal solution to the customer
  • Assist Solution engineers to propose futuristic solutions to align Dialog network and customer network to generate a win-win situation for both parties
  • Actively engaging with the BU’s and providing best solutions to customers
  • Analyze current customer network performance and predict any future issues to prevent them occurring
  • Taking proactive measures to avoid frequent faults and ensuring smooth operations in the future
  • Take up necessary discussions and actions as preventive measures with customers and internal stakeholders
  • Introduce industry best practices to both customers and internal teams

The Person

  • BEng in Electrical / Electronic / Telecommunications or HND along with 4-5 years of work experience
  • Proven track record of excellent customer handling skills
  • Outgoing personality
  • Negotiation skills with strong perseverance to solve issues
  • Excellent interpersonal and communication skills
  • Should possess Excellent Analytical Knowledge
Job Detail
  • Offered SalaryNot Specified
  • Career LevelAssistant
  • Experience4 Years
  • GenderBoth
  • INDUSTRYTelecommunication
  • QualificationAdvanced/Higher/Graduate Diploma
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