Associate Jobs At Virtusa in Colombo Sri Lanka

Job Overview

Associate

Associate – (CREQ135801)

Description

Responsibilities:

1. Provide Level 2 application support for the customer.
2.Follow up on system and transaction errors and get them cleared.
3.Ensure compliance with SLAs and OLAs.
4.Work according to a roster including Saturday and public holidays.
5.Provide 24/7 on-call support.
6.Provide resolution to tickets and Mails.
7.Assist to L3 teams for deployments.

Experience:
1.2+ years of Industry experience, Including 1 year experience on Telco Domain (Preferred).
2.Hands on experience on ticketing systems.
3.Hands on experience on scripting (Shell/Python/Java).
4.Hands on experience on SOAP / XML.
5.Hands on knowledge on SQL or PL/SQL.
6.Hands on experience on Windows Server or Linux.
7.Knowledge ITIL Processors.

Qualifications:
1.Degree or equivalent in IT/Computing related field is preferred.
Desired Skills (Good to Have):
1.Hands on experience on REST.
2.Solid analytical and problem-solving skills.
3.Customer support and customer satisfaction experience preferred.
4.Good verbal, written skills and interpersonal skills. Presents information effectively.
5.Good working knowledge of customer requirements.
6.Knowledge on Mobile Number Portability.

Primary Location

: LK-1-Colombo

Schedule

: Full Time

Job Type

: Experienced

Travel

: No

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