Associate Jobs At Virtusa in Colombo Sri Lanka

Exploreture
  • Post Date: June 13, 2022
  • Apply Before: July 13, 2022
  • Applications 0
  • Views 45
Job Overview

Associate

 

Top 5 careers with an Associate of Arts (AA) degree

 

Associate – (CREQ135801)

Description

Responsibilities:

1. Provide Level 2 application support for the customer.
2.Follow up on system and transaction errors and get them cleared.
3.Ensure compliance with SLAs and OLAs.
4.Work according to a roster including Saturday and public holidays.
5.Provide 24/7 on-call support.
6.Provide resolution to tickets and Mails.
7.Assist to L3 teams for deployments.

Experience:
1.2+ years of Industry experience, Including 1 year experience on Telco Domain (Preferred).
2.Hands on experience on ticketing systems.
3.Hands on experience on scripting (Shell/Python/Java).
4.Hands on experience on SOAP / XML.
5.Hands on knowledge on SQL or PL/SQL.
6.Hands on experience on Windows Server or Linux.
7.Knowledge ITIL Processors.

Qualifications:
1.Degree or equivalent in IT/Computing related field is preferred.
Desired Skills (Good to Have):
1.Hands on experience on REST.
2.Solid analytical and problem-solving skills.
3.Customer support and customer satisfaction experience preferred.
4.Good verbal, written skills and interpersonal skills. Presents information effectively.
5.Good working knowledge of customer requirements.
6.Knowledge on Mobile Number Portability.

Primary Location

: LK-1-Colombo

Schedule

: Full Time

Job Type

: Experienced

Travel

: No

 

Apply Now 

 

 

Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience1 Year
  • GenderBoth
  • INDUSTRYComputer and technology
  • QualificationBachelor's Degree
Shortlist Never pay anyone for job application test or interview.