Associate Lead Solutions Engineer – IAM Business Unit – Careers at WSO2 – Colombo – Sri Lanka

Responsibilities and Duties

• Team up with Account Managers to provide prospects with the technical information they need to evaluate and select WSO2 technologies.
• Develop and present product demonstrations and answer technical questions about the capabilities and features of WSO2 products.
• Develop and document technical samples, proofs of concept, and prototypes using WSO2 and non-WSO2 technologies.
• Solutions Engineers are expected to be the customers’ primary technical point of contact for any queries, discussions, or escalations that are technical in nature.
• Solutions Engineers will be the primary interface between customers and the product engineering teams, in order to add or prioritize new features/improvements to the product roadmap.
• Feedback to product engineering by documenting user stories for new features, obtained as customer requests or derived from customer interactions.
• Contribute to the activities related to process/governance improvements and efficiency improvements of the IAM Solutions Architecture Team.
• Own your customer solutions and become the go-to person within WSO2 to clarify anything about the customers’ solution either from a business use case perspective or from a technical solution or deployment perspective.
• Work together with Account Managers to plan the customer’s WSO2 related roadmap including potential account expansions.
• Work closely with the Customer Success function to make sure that the project is technically in good shape.
• Graduate from being simply a technical sales engineer to becoming a legitimate trusted advisor for the prospect or customer. Start building the reputation as a trusted technical advisor.
• Advocate WSO2’s CIAM vision, its strategy, and roadmap.
• Work closely with the Product Marketing Management function to provide feedback on strengths, weaknesses, opportunities, and threats.
• Collaborate and provide constructive feedback to WSO2 Solutions Architecture function and WSO2 Product Leadership from field knowledge.
• Present at workshops, webinars, and meetups.
• Build your brand as a technology evangelist by producing blogs, articles, and white papers.
• Submit talks to regional and international conferences.
• Get actively involved in open source communities.
• Broaden and consolidate your knowledge of modern software architecture, methodologies, and delivery approaches such as microservice architecture, agile delivery, dev-ops, etc., and apply to customer engagements.

Qualifications and Skills

• BSc in Computer Science/Engineering or equivalent.
• 5-7 years of working experience in solutions engineering/solutions architecture or equivalent role.
• At least 2 years of solid experience in software development and software design principles.
• Knowledge of relatively modern technologies like containerized deployments, CI/CD, etc.
• Working experience with IAM technologies is a bonus.
• This position is very hands-on with the technology and candidates are expected to be able to develop samples and POCs in a programming language they are comfortable in.
• Development experience in Java will be useful but not required.
• Exceptional presentation and communications capabilities; confidence presenting to a highly skilled and experienced audience including developers and architects.
• Showcase a passion to learn new technologies and a desire to tackle hard technical problems.
• Exhibit natural curiosity, an analytical mind, and a willingness to explore the unknown.
• Have the ability to take ownership of complex technical problems and drive them to resolution individually as well as work effectively through escalations with other functions of the company.
• Have an affinity for new challenges, a self-starting attitude, and a willingness to work with a global team.
• Demonstrate technical leadership skills and mentoring skills to help develop junior members in the Solutions Architecture team.
• Ability to travel on short notice for short-term assignments.
• Possess an amiable personality, excellent communication, and interpersonal skills, including sensitivity to the local cultures of WSO2’s global customer and employee base.

APPLY NOW