Business Analyst Executive – Fulfillment Operations

Business Analyst Interview Questions | Robert Half Management Resources

Job Description

• Analysis and monitoring of KPIs (E.g. lead time, cancellations, customer satisfaction, returns and backlog)

• Work closely with the businesses at both local and regional level to monitor, analyze and improve operations efficiency and capacity

• Support strategic projects on increasing speed of delivery and reducing delivery errors, thinking from a customer perspective

• Provide visibility in daily operations and critical support during campaigns, and work on mitigating actions for ageing items

• Assist in implementation of financial models to project costs and determine the impacting business factors

• Assist in comparison of forecasted budgets to financial actuals, identifying reasons behind Department performance and results

• Bachelor’s Degree in Business or STEM (Science, technology, engineering & mathematics) fields

• Programming skills: SQL, Python

• Strong analytical and problem-solving skills

• Self-driven and able to work in a team, proactive on the job with full commitment to timelines

• Adaptive to changing scope and evolving business environments

• Mature and able to learn and grow continuously, especially within a fast-paced environment

• Good analytical and project management skills

• 1+ year experience in business analyst or similar role

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