Business Analyst Jobs At Pearson, Austin, Texas

Job Overview

Business Analyst

As the global leader in electronic testing, Pearson VUE (www.pearsonvue.com) validates the skills and knowledge of millions of individuals every year. Our customers’ high-stakes certification, licensure, admissions and other credentialing exams help people advance in technology, government and professional careers, as well as attain educational growth. Pearson VUE offers proctored exams through the world’s largest network of test centers in addition to testing in online and un-proctored environments.

Pearson VUE is a business of Pearson, the world’s leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Summary

A successful candidate for the Business Analyst position will be an individual who has demonstrated experience working with business and technology stakeholders to understand and document their requirements for software applications. You work closely with Product Management, Engineering, and QA as a member of an agile squad and provide detailed requirements. You are a self-starter, a strong communicator and are able to quickly establish a trusted relationship with cross-functional team members. You thrive on investigating complicated requirements with unknown dependencies and finding order within chaos.

Responsibilities include

• Working closely with Product Managers to provide detailed feature and capability requirements for the members of an agile development team.

• Facilitate and/or attend ad-hoc requirements gathering/clarification meetings
• Define acceptance criteria for feature stories
• Answer requirements questions in JIRA tickets, Teams, and Slack
• Write tickets for non-functional requirement (NFR) stories and bugs with Engineering and Product Management
• Update expected results on bugs discovered by QA
• Assist the development team in sprint completion by ensuring stories/bugs are in the correct status, facilitate unblocking of any blocked tickets, ensure/facilitate partner team collaboration on feature/epic completion.
• Work with Product Management to perform periodic testing throughout the development process and conduct user acceptance testing (UAT) of completed stories.
• Document final functionality of new/updated features when epics and features are completed.

• Become the point of contact for partners teams with questions about specific areas of ILP, such as the learning tool framework, content development, etc.

Competencies

• Understand the Business: Has working knowledge of the overall product capability plan and how it contributes to category plan. Has working knowledge of specific market opportunity or customer needs and expectations into product tool and component design. Consults with other stakeholders to assess options and determine the most efficient and cost-effective approach to building product capabilities.

• Efficacy: Has working knowledge of innovation within product capability across categories. Understands from design team efficacy requirements and understands how to embed efficacy capabilities into functional product tools and components.
• Collaboration: Is a member of cross-functional product teams with moderate guidance. Provides input to the team on translating customer and technical requirements into well-engineered, tested and deployed product capabilities. Interfaces, with moderate guidance, with stakeholders to determine feasibility for functional capabilities to meet customer expectations and needs.
• Digital Change Maker: Has working knowledge on how to build and develop product capabilities with the customer experience in mind, based on inputs on customer intelligence from other stakeholders. Part of the team, with moderate guidance, that investigates new approaches for product build based on examining new technology emerging in the market.

• Transformer: Able to identify external or internal obstacles to products delivery or profitability and monitors to ensure that product teams work within parameters of budget.

Education and Work Experience

• Bachelor’s degree required

• Minimum of one to three years of hands on Business Analyst experience in the software industry required

Required Knowledge & Skills

• Experience working in an agile software development team and familiarity with agile ceremonies and best practices (writing acceptance criteria, sprint planning, release planning, etc.)

• Familiarity with the entire development process, including specification documentation, quality assurance and production support
• Solid technical writing skills (requirements, acceptance criteria)
• Familiarity with and/or willingness to learn technical concepts of application/product development, REST services, etc.
• Excellent communications, interpersonal and teamwork skills
• Strong analytical skills

• Outstanding attention to detail

Preferred Knowledge & Skills

• Experience in education/online learning field
• Experience with JIRA

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:  http://www.pearson.com/careers/diversity-and-inclusion.html  

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

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