Client Service Specialist, Careers At Infor, Colombo, LK

•Proactively interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, following up on outstanding cases and analysis of reported issues to ensure an excellent customer service experience.

•Helping user complete transactions on the Infor Nexus platform, while understanding their specific buyer – seller relationship requirements.

•Monitoring payments and financial account activity for customers.

•Communicating with various departments within Infor Nexus and our partners to ensure an integrated approach to a client relationship.

•Administering training to clients on various functions within the system.

•Should have a Bachelor’s degree in relevant filedand 1-2 years Customer Service experience orOperations experience supporting a software application is preferred.

•Strong Interpersonal skills are essential and should have excellent proficiency in English , Hindi & Bengali language and any other language will be an added advantage.

•Knowledge on EDI/XML and SQL and help desk experience will be an added advantage.

•Knowledge on supply chain, trade operations or trade sales, accounting , industry practices (LCs, banking, credit), import and export practices will be a plus.

•Work on night shifts, weekends, and public/mercantile holidays on a roster basis.