Client Services Manager Jobs at HSBC in Colombo, Western Province, Sri Lanka

Job Overview

Client Services Manager

About the job

Client Service Manager

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Payments and Cash Management (GLCM) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced professional to join our GLCM team in the role of Client Service Manager

In this role, you will:

• Accountable for delivering Client Service excellence and effectively managing any risks and issues.
• Identification of opportunities and effectively managing the client portfolio to deliver against client promises
• Identify and introduce service improvements to improve the overall client experience
• Resolves client service issues and challenges as the final escalation point
• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Cross selling GLCM products and providing superior service support for all GLCM solutions
• Analyzing client activities and providing advice and suggestions to clients to improve Generate cross country referrals
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements

To be successful in the role, you should meet the following requirements

• In-depth knowledge of industry standards related to all Cash Management products and services.
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability to deliver creative and flexible customer solutions.
• Ability to understand a customer’s business and the fundamentals of running a business
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning, organization and communication skills.
• Strong analytical, problem-solving and technical skills
• Experience in driving a team and individual performance to achieve customer and financial targets
• Proven coaching and performance management skills
• Experience of working in an International Global Banking environment is preferred
• Broad based knowledge of HSBC Group companies will be an added advantage
• Bachelor’s degree in business, related field or equivalent work experience is preferred

Please show your interest in this role by joining our HSBC Talent Community.

When applying please submit a full resume.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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