Coordinator – Business Associate – Enterprise Market Place Jobs At Dialog Axiata PLC In Colombo, Sri Lanka

Responsible in coordinating and managing Enterprise & Partner accounts on Dialog Marketplace & Click2Pay. Verifying & approving accounts of enterprise solution platforms, approving campaigns & content on Marketplace Solutions. Creating corporate accounts handle e2e process of corporate bulk SMS solutions & Corporate Ring Back Tones business and handling & coordinating all customer complaints with relevant help desks.

• Responsible in undertaking Accounts validations & Approvals on all enterprises, partners & aggregators registered on Dialog Marketplace &  Click2pay
• Accountable in Verifying & Approving the content & campaigns on campaign management solutions via Dialog Marketplace Solutions
• Approve the market place enterprise account for Corporate Ring Back Tones. Corresponding with content team on Uploading Corporate Ring Back Tones & Provide login details of the corporate to Enterprise
• Managing & building relationships with Click2Pay merchant base, Marketplace aggregators & sales Teams 
• Providing 2nd level training & demos on All enterprise products and platforms to clients & other partners
• Handling complaints escalated from Service Desk, Account Managers & customers for Corporate Solutions
• Handling the reconciliations on Click2pay & Marketplace products, arranging refunds & discounts when needed
• Follow up on outstanding with relevant Account Managers & enterprises on timely manner
• Ensure revenue share payment through relevant teams to Solution Providers & Geeks & aggregators
• Sharing & following up on weekly settlements on click2pay merchants with finance

• Possess A Degree in Business Management or Marketing         
• Minimum of 1-2 years’ professional experience in similar capacity

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