Customer Experience Associate Jobs at Dialog Axiata PLC in Colombo, Sri Lanka.

Customer Experience Associate  – Negombo / BIA

The Job

As a Customer Experience Associate you are responsible for providing both new and existing customers with best in class service experience You will have a varied workload including building and maintaining strong customer relations, dealing with complex inquires or complaints promptly, accurately and within company specified time frames or as promised to the customer

• Ordinary Level (Maths – minimum C pass and English A / B)
• Between ages of 18 and 27
• Second language to be Sinhala / Tamil
• Available to work on weekends – 3 Saturdays and 2 Sundays based on operational requirement (OT will be paid)
• Excellent verbal communication skills in English
• Willing to work till 6 pm during weekdays
• Willing to wear the FL uniform
• Based in 20 km from the Outlet Location
• Professional work ethic with flexibility and willingness to learn new skills
• IT literacy skills

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