Customer Relations Manager, Jobs At Mind Plus In Colombo, Sri Lanka.

We are looking for a Customer Relations Manager for one of our client company.

Requirements:

– Bachelors Degree in Management or equivalent is preferred

– 5 Years of managerial experience & call center experience required

– Customer service experience required

– Motivated self-starter

– Excellent communication skills

Responsibilities:

– Conduct staff performance reviews, assess needs, cost/benefits analysis, and other operational strategy assessments

– Establish a high standard for productivity, quality, and customer service as well as define user guidelines

– Develop company systems for customer interaction and voice response and control the implementation process.

– Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures

– Aid the HR department in the recruitment process by interviewing potential hires and outlining clear job expectations

– Summarize, collect and analyze call center trends and data for regular performance reports

– Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses

– Oversee system maintenance and upgrade implementation, call for repairs and troubleshooting as needed

– Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects

If you are interested please send your CV to jobs@mindplus.global