Customer Service Assistant, Jobs at Brown & Company PLC In Colombo, Sri Lanka.

Job Overview

Customer Service Assistant

Main Responsibilities

Serves visitors by greeting, welcoming, and directing them appropriately.

Notifies company personnel of visitor arrival.

Informs visitors by answering or referring inquiries.

Directs visitors by maintaining employee and department directories.

Maintaining an accurate Customer Relationship Management database by entering and updating client information and enquiries

Maintains security by following procedures, monitoring logbook, and issuing visitor badges.

Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Maintain enquiries and complaints

Contributes to team effort by accomplishing related results as needed.

Requirements

Diploma or Higher Diploma

Good understanding of systems and system fundamentals

Excellent communication skills

Customer orient approach and ability to interact with customers

Ability to multi task and adhere to deadlines

Fluency in spoken and written in English