Customer Service Officer-Dialog Axiata PLC

Application deadline date has been passed for this Job.
  • Post Date: September 16, 2021
  • Applications 0
  • Views 317
Job Overview

     Customer Service Officer

Customer Service Officer: What Is It? and How to Become One?


  • Daily monitoring of customer complaints & NPS for Digital Services products.
  • Analysing the complaints & NPS along with raw data to identify RCA and escalate to relevant stakeholders.
  • Monitor SLA breached complaints and find out RCA for the breach.
  • Calling customer to identify the complaints, reasons on NPS detractors for further insight while preparing reports on feedback.
  • Following up with internal stakeholders on pending issues.
  • Monitoring customer journey issues and highlights to management and work with stakeholders for resolution.
  • Collating information for customer experience & technical meetings.
  • Timely execution of additional responsibilities assigned by supervisor
Entry Requirements
  • Advance Level / Certificate / Diploma in Management, Marketing or equal qualification
  • Should have excellent communication skills and computer literacy
  • Minimum of 1 year experience in customer service


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Job Detail
  • Offered SalaryNot Specified
  • Career LevelNot Specified
  • Experience1 Year
  • GenderBoth
  • INDUSTRYTelecommunication
  • QualificationAdvanced/Higher/Graduate Diploma
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