Customer Service Officer Jobs at PAYable in Colombo, Sri Lanka

Job Overview

Customer Service Officer

FUNCTIONS / RESPONSIBILITIES

1. Answer incoming calls with a high level of call quality & customer satisfaction
2. Attend to all walk-in customer queries and transactions
3. Update daily complaints in the ZOHO support Ticket system
4. Ensure that the customer complaint is closed looped and resolution is given to all customer complaints
5. Update new leads into the ZOHO CRM system
6. Handle the General line of payable solution in queries and requests
7. Act as a representative of Payable team for the customers at any given time

REQUIREMENTS

1. G.C.E (Advanced Level)
2. Male Candidates
3. Excellent Communication Skills & Customer service mindset and a team player attitude
4. Previous customer experience valued
5. Language proficiency is a Must – English, Sinhala and Tamil
6. Should be willing to work on rostered shifts, 6 days a week, including 1 of the day of the weekend.
7. Basic IT skills, knowledge over digital media and mobile apps

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