Customer Service Operations Support Administrator Jobs at Pearson in Noida, India

Job Overview

Customer Service Operations Support Administrator

Job Description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers great to start or grow your career.

Qualifications

Calling customer service representatives /professionals /coordinators who have experience of providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Specialist Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.

Key Responsibilities

 Prepare client reports

 Act as an escalation point for service related problems

 Promote client programs and products

 Determine additional opportunities and possible operational trouble areas

 Input accurate customer information into the database

 Assist in training and monitoring call center agents to ensure quality of service

Key Requirement

Education and Experience:

 Required education- Bachelor degree

 4-8 years experience in a similar/related position

 Confident and fluid communicator

 High levels of customer service skills

 Previously operated in a Level 2 support role

 Previous subject matter expert knowledge

 Familiar and comfortable working in a busy corporate environment/shifts.

 Experience in providing application support

 Familiar with MS Office

 Experienced in collating reports

Desired Candidate Profile

 Fluency in written and spoken English

 Excellent oral and written communication skills

 Great attention to detail

 Problem solving skills

 Strong organizing and time management skills

 Customer service skills

 Effective team working skills

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

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